FAQ

How long does delivery take?

Orders ship within 48 hours and typically arrive in 6-12 days worldwide via your local postal service. We use temperature-controlled freight to protect the oil's potency during transit because preserving the integrity of this hand-pressed ingredient matters more than speed.

Where can I find my tracking information?

You'll receive a tracking number via email as soon as your order ships (usually within 48 hours). Check your spam folder if you don't see it in your inbox. You can use this number to track your package through your local postal service's website.

What if my tracking isn't updating?

Tracking can take 24-48 hours to start showing movement after your order ships, especially for international deliveries. If it's been longer than that or your tracking seems stuck, reach out to our support team at [your email]. We're here 24/7 and will investigate immediately.

Can I modify my order after placing it?

We dispatch orders within 48 hours, so contact us immediately at [your email] if you need to make changes. If your order hasn't shipped yet, we'll do our best to accommodate modifications. Once it's on its way, we won't be able to make changes, but our team will help you find a solution.

What's your guarantee if I'm not satisfied?

Use our batana oil consistently for 90 days. If you don't see visibly thicker, healthier hair, contact us for a full refund. No questions asked. We stand behind every bottle because we believe in this oil and the communities who craft it. Your satisfaction matters, and so does giving real transformation time to happen.

My order arrived damaged—what now?

Contact us immediately at contact@tryotana.com with photos of the damage. We'll send a replacement right away at no cost to you. We take great care in packaging, but sometimes things happen in transit—we'll make it right quickly.

How do I manage my subscription?

Log into your account to pause, skip, or cancel your subscription anytime—no penalties, no hassle. You can also adjust delivery frequency to match your usage. Need help? Our 24/7 support team is always available at contact@tryotana.com

How should I use batana oil for best results?

Warm a small amount between your palms and massage directly into your scalp, focusing on thinning areas or problem spots. Work any excess through your strands from root to tip. For deep treatment, leave on for 30 minutes to overnight before washing. Use 2-3 times weekly consistently, your hair needs time to respond and rebuild.

Does batana oil work for all hair types?

Yes. Batana oil has been used safely for centuries across straight, wavy, curly, and coily hair. From fine to thick textures. It's particularly transformative for textured hair types (3A-4C) that struggle with dryness and breakage, but it nourishes and strengthens all hair types. Our 100% pure formula contains no additives that could irritate sensitive scalps.

Why does my batana oil look thicker or creamier than expected?

That's actually a sign of purity. Pure, unrefined batana oil solidifies or thickens in cooler temperatures. It's completely natural. Simply warm it gently between your palms before applying, and it will melt into a smooth oil. If your batana stays thin and liquid in all temperatures, it's likely been refined or diluted.

Do you ship internationally?

Yes, we ship worldwide. We use temperature-controlled freight to ensure your oil arrives as potent as the day it was pressed, no matter where you are. International orders typically arrive within 6-12 days depending on your location and local customs processing.

When will I start seeing visible results?

Most customers notice reduced shedding within 2-4 weeks and visible thickness within 90 days. Hair growth is a gradual proces. Your follicles need time to strengthen and new growth needs time to emerge. Consistency is key. Use the oil 2-3 times weekly and trust the same ancestral wisdom the Miskito people have trusted for generations.

How do I know your batana is 100% pure and unrefined?

Our batana is hand-pressed by Miskito women in Honduras using traditional methods. No machines, no dilution, no shortcuts. Each batch is traceable to its source, and we provide complete supply chain transparency. Pure batana has a rich, earthy scent and deep amber color that may solidify in cool temperatures. If it's odorless, pale, or stays liquid, it's been refined or cut with cheaper oils. We also provide certificates of authenticity upon request.

Still need help?

Have questions about your order, need tracking updates, or just want to connect? We're here 24/7 at contact@tryotana.com or through the contact form below. Real people, real answers, anytime you need us.

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